Find quick answers to the most common questions about our products, delivery, warranties, and more.
Shownic offers a comprehensive range of premium home appliances including air conditioners, smart televisions, washing machines, cooking ranges, refrigerators, dishwashers, and small kitchen appliances. Our curated selection focuses on energy-efficient, smart-home-compatible products from world-renowned brands. Whether you’re furnishing a new home or upgrading individual appliances, our specialists can guide you toward the perfect choice for your lifestyle and budget.
Standard delivery within Dubai takes 2-4 business days from order confirmation. For other emirates across the UAE, delivery typically takes 3-6 business days. Express next-day delivery is available for select products and locations for an additional fee. You will receive a real-time tracking link via SMS and email once your order is dispatched.
Yes! Shownic provides professional installation services for all major appliances including air conditioners, washing machines, dishwashers, and built-in kitchen appliances. Our certified technicians handle everything from wall mounting and electrical connections to testing and customer briefing. Installation can be scheduled at checkout and is available 7 days a week at a time that suits you.
All Shownic products come with a minimum 1-year comprehensive manufacturer’s warranty. Many flagship products, particularly air conditioners and large kitchen appliances, carry extended warranties of up to 5 years on the compressor or key components. The warranty covers manufacturing defects, component failure, and electrical faults under normal usage conditions. It does not cover physical damage, misuse, or unauthorized modifications.
We offer a 14-day hassle-free return and exchange policy for unused products in their original packaging. If your product develops a fault within 30 days of purchase, we offer a free replacement. To initiate a return, contact our support team via phone or email with your order number and reason for return. Refunds are processed within 5-7 business days to your original payment method.
Yes, Shownic partners with leading UAE banks and financial institutions to offer 0% interest installment plans for up to 24 months on qualifying purchases. We also accept major credit cards, debit cards, Apple Pay, and cash on delivery. At checkout, you will see all eligible payment options for your cart. Our in-store advisors can also walk you through the best financing plan for your budget.
Absolutely. Shownic has a dedicated after-sales service team available 6 days a week. We offer annual maintenance contracts (AMCs) for appliances like air conditioners and refrigerators, which include periodic servicing, priority support, and discounted spare parts. You can book a service visit directly through our website or by calling our support hotline.
